Doubt if everyone reads this but AA may be the worst airline on the planet. Didn’t fly them For a long time due to inner challenges.
I am a one hundred pc disabled veteran that has saved her funds for about 16 months having to pay in the holiday club to go on the cruise from PR round excursion into the Caribbean with my son who I wont be viewing for a very long time thanks to a occupation he made a decision to consider. I purchased a airplane reservation when US Airways was in small business but anyone in the corporation set it as much as just take my flights also to steal my money. They switched it out to American Airlines Nonetheless they improved the 6 digit history locator three situations. It mustn't have transformed but only two times plus they moved it from NYC to PHL. They did this since the one that ruined my cruise is from PHL. Bronwyn Westraad is supposedly an worker of Disney Cruise Line and she features a cell phone. She lied to Every person and said which i experienced a conversation with her. I just told her on voice mail to simply call me for the reason that anyone explained they have been cancelling my cruise. they gave no explanation. I am 55 years previous and I've a set money. They canceled my cruise with out a motive. They didn’t like that I discussed that it had been much too harmful to try and attain Grenada on one/12 leaving on one/10 which you would need to visit quick and you also cant do it Hence the captain looked at the mapping I Get simply because they changed the itinerary so which the ship goes to Barbados very first and then to Grenada.
My partner and I not too long ago took a trip for the Virgin Islands and returned on three/eleven/13. Our Flight property on American Eagle flight 4891 was delayed for consider-off from St Thomas to San Juan. We were being designed to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in New York following a two hour layover. We have been reassured in St. Thomas that we might make our link and the aircraft would look ahead to the connecting passengers. Whenever we arrived in San Juan we identified our flight experienced presently taken off. In trying to take care of this we have been scolded for going to the Completely wrong counter (We were despatched by an American Eagle staff to the American ticket counter). Surprisingly nevertheless, Though we experienced dedicated that “fake pas,†he was ready to print a Jet Blue ticket from his American terminal! Fortunately we were being at last on our method to our place – JFK in The big apple. Once we requested about our baggage the American agent in San Juan wasn’t confident what to inform us. He said they had most likely skipped the flight to JFK in addition but to examine whenever we arrived there. As we predicted, our bags didn't stick to us to The big apple so we filed a declare and had been sent on our way back again to Lisbon, CT 3 hours far from Big apple. The following early morning, on three/eleven/13, we identified as American Airways about our bags and that’s the place the runaround started. We have been initially informed that our baggage SHOULD have produced it to JFK that early morning but they might not explain to.
To whom it may well problem. I had been extremely sad with the customer service which was furnished by on the list of flight attendants. (Flt. no. 408 from DCA to PHX) Incredibly RUDE and UNPROFESSIONAL) Surely not as well mannered as being the movies which can be shown prior to the flight leaves. She ought to have remaining her Angle in your house mainly because I wasn't the only passenger on this flight that experience her wrath. The flight attendants title is Cher. I used to be traveling in a very big team on enterprise and will certainly Assume 2 times about utilizing your Airways. The lead flight attendant was really apologetic even so This could not have occurred to begin with.
We were being on AA 1517 from Miami to Roatan 02/13/sixteen and 02/fourteen/sixteen & The flight was struggling to land in Roatan and diverted to important site Belize. I am acquainted enough with flying to be aware of the Captain made the appropriate connect with and the diversion was temperature associated. On landing in Belize we have been educated from the Captain there was a warning gentle on an motor that necessary to be resolved, the component was accessible in Belize. The result was a transparent mechanical hold off. We deplaned and ended up advised we might get foods and drink. Immediately after over an hour we had not been fed as well as a little bit later we were given a sandwich and bottled drinking water and afterwards explained to we could board.
I flew from Tampa to Chicago inside a 737. Thanks for Row 7 for handicap. In my 83 yrs I have experienced equally knees replaced, stroke, open up heart medical procedures additionally other disorders. Getting six’four″ I really need to have the leg space. I employed the restroom up front plus the 737 has a difficulty—usage of the toilet bowl. The toilet lid and seat should really stay up when lifted. I needed to use my knee to help keep them up. Because of the curvature of the ceiling and the space towards the bathroom I needed to angle my physique intensely forward to implement the ability which intended I could not see what I used to be carrying out.
Should you took some time to hire experienced men and women to operate for your airlines then Maybe you wouldn’t be in the economic wherewithal that you just’re enduring. Perhaps you wouldn’t should constantly oversell your seats to ensure that travellers boycott your airline and use other more reputable and reputable providers for example Southwest or United.
I'm sorry to declare that our working experience on the AA counter in Newark was a lot less than stellar – Of The 2 customer service reps within the counter assisting travellers checking in, just one dedicated her time for you to ONLY Firstclass passengers, and the other lady seemed to do as small as feasible – far too fast paced worrying about what Absolutely everyone else was doing – all besides what she could possibly be carrying out! As the line grew longer, the fewer interested she became, and her Mind-set was horrific – It took us much less time for you to get to the Airport than it did standing in line to check in! (around an hour or so with only 4 people in front of us). By the time we stepped up into the counter – a fresh agent acquired on board – we had to “quiet ourselves down†– you can picture how one other forty or so people today began to experience at the rear of us! When you frequently strive to inform us, you “care†in regards to the passenger, and this particular person could use a certain amount of attitude adjustment – or obtain her An additional position!
After i bought to your complimentary lodge that American set up for me, I referred to as 800-433-7300 and talked to an agent there who, to my shock was not able to see flights that were accessible on USAIR. She advised me there have been no open seats on any of your early USAIR flights. I used to be on the web and could see that there were readily available flights. I essentially booked a flight to show it to her.
The red tape to obtain a reaction a few authentic messed up vacation from start out to complete is horrible. I happen to be looking to have a response from AA even so the operate close to is exactly what AA needs so you may surrender..GUESS WHAT ? i dont quit conveniently. so AA i await your solution.
I am 1,000,000 member and usually delight in traveling on AA,but U.S. Air is no excellent. The staff is rather impolite
customer service agent in the “engineeringâ€/Internet staff named lisa actually HUNG UP on me After i was speaking. i’ve never had this kind of very poor expertise prior to. she was particularly rude before hanging up.
Incredibly disappointed with AA. In the course of my travel to NORFOLK from ALBUQUERQUE this time around on Military services Orders – too many problems transpired that I just can’t overlook and wonder why some policies exist since they do. Setting up off, my baggage wasn't tagged accurately popping out of Albuquerque and did not make the transfer relationship in DFW to ORF – 8 hour delay with luggage getting to me, which had my uniforms for the following day. Indeed I got my uniform in time, but only permitted for ~4 hours of snooze just before reporting for obligation after I drove to airport to have the bag. In addition to my DoD ID is now not within your process to permit for TSA pre-Look at…both of these circumstances are certainly not a major offer and I can certainly forget about these things while not having for making a remark…the return trip back to ABQ is my explanation. On my return journey, my program was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed a little more than a single hour causing me to have about a 15 moment window for my connection flight in CHARLOTTE to PHOENIX. Once i noticed this tight window, I attempted to operate with The shopper service clerk at the gate in NORFOLK to acquire something accomplished (i.e. notify gate in CHARLOTTE that someone on Military ORDERS could be a very little late and to hold gate to allow transfer – would have solved precisely what is about to happen)…since 15 minutes was in a few “30 minute window†allowance for anything to be performed and that I might have time to make my transfer – she would not or couldn't do something for me.
I also would like to touch upon the excellent service AA provides on the handicapped. I am 84 several years aged and now need wheelchair help to have all over inside the airports. I was shocked and delighted on the support I been given, and also for the attitudes in the those who assisted me Using the wheelchair support, as well as the drivers in the handicap carts in Charlotte airport. They had been all so helpful and really friendly likewise.